Senior Service Desk Analyst

Job ID: 640038
Location: John Radcliffe Hospital, Oxford
Category: Education & Training
Salary: 21,909 to 28,462 pa negotiable
Job Views:
Job Reference: 321-JC-075-ICT

Employer:Oxford University Hospitals NHS Foundation TrustDepartment:IM & T ServicesLocation:John Radcliffe Hospital, OxfordSalary:21,909 to 28,462 pa

The Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton Hospital in Banbury.

Senior Service Desk Analyst Band 5
Job ref: IM & TS 034 & IM & TS 313
Salary Scale: Band 5 (21,909 - 28,462) depending on qualifications and experience
Hours: 37.50 per week

The Senior Service Desk Analyst, reporting to the Service Desk Supervisor/Team Lead, contributes to the effective operation of the Service Desk.
The post holder will receive and respond by telephone and email to requests for support from users by providing information to enable incident resolution; maintain accurate log entries; use escalation procedures to ensure the prompt allocation of unresolved calls; and at all times deal with users in a courteous, friendly and professional manner.
To succeed in this post you will have experience of working in a customer focussed call centre or helpdesk environment; be able to plan and organise a variety of tasks with differing priorities; have an analytical approach to problem solving; have fast and accurate keyboard skills; demonstrate knowledge of helpdesk database programmes and Microsoft Office Suite; and be confident to learn new skills.
This post offers an excellent opportunity for career development in a supportive environment.
Closing date for completed applications: Sunday 5th February 2017
Interviews to be held: week commencing: 20th February 2017

For further details / informal visits contact:

No unsolicited recruitment agency telephone calls or emails.

Please note that this post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Please make sure that you read the job description and person specification attached below, and that your statement in support reflects this as your application will be judged against these criteria.

When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. This information is essential if your offer of employment is to be confirmed.

Candidates selected for interview will be contacted after the short listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust) The majority of correspondence will be via the e-recruitment system, therefore you should check your emails regularly including junk mail folders in web-based email products.Tier 2 Certificate of Sponsorship (formerly a Work Permit)
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

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Job Type:PermanentWorking pattern:37.5Pay Scheme:Agenda for changePay Band:5Staff Group:Administrative & ClericalSpecialty/Function:Information and Communication Technology

Read this before applying

* Job Description (170 KB)
* Person Specification (178 KB)
Apply for this jobClosing Date:05/02/2017

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