Process Architect – Order to Cash

Job ID: 666626
Location: Pangbourne, United Kingdom
Category: Marketing
Salary: Negotiable
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Role synopsis
There is a need to improve underlying business performance as BP Lubricants moves forward with implementing its Winning in Lubricants Globally (WILG) Strategy.

This means radically transforming the way work gets done across the entire BP Lubricants business. The key enabler in achieving these aims is the need to simplify and standardise the way the business works. This applies to their strategic & decision making processes, but equally it applies to their core transactional processes. These are essential in allowing Lubricants to consolidation operations and drive cost efficiency.

This is a cultural shift in ways of working where business is process-driven, as opposed to task or function-driven (sales does sales, marketing does marketing).

To enable this shift, there is a need for a team of process architects with proven expertise and knowledge of practical business process modelling, based on business operations, with clear inputs and outputs. This role is required to focus on the area of Order to Cash under the Customer Management processes which covers all business processes that contributes to the overall customer experience, from the point of order entry, order management, invoicing to receipt of cash.
Key accountabilities
Comply and contribute to the Process Architecture Framework that drives the overall Process Strategy, Ownership and Guidelines
Owns the end to end flow for Order to Cash that is also integrated with Lead to Contract, Demand Planning and Customer Fulfilment, ensuring that processes and data are fit-for-purpose (within strategic context), sustainable and execution is globally consistent & optimal :
Develop, maintain and improve EAM L4 processes that are globally applicable, including the triggers, inputs and outputs for their areas. This includes tracking the level of process variances, identification of potentially new processes and creating supporting documentations such as a global standard operating procedure.
Assure EAM L5 activities and documentation for the EAM L4 processes for their areas are aligned and with minimal variations.
Working closely with the Global Business Services Global Process Owner teams who will provide custodianship of process and data global standards.
Develop and maintain the critical components that supports the process architecture (KPIs/metrics definitions, benefits, Management Information)
Develop and maintaining the Global Process KPIs for their areas that adheres to the BP standards and principles.
Ensures consistent use of process performance metrics and ensures that all related capability dimensions are defined e.g. role profiles / accountabilities / competency standards / training.
Convenes O2C Design Authority governance where they will have at least an ‘Agree’ responsibility from a RAPID perspective. For some cases, it will be ‘Recommend’.
Process SPA key user network support
Process Design Conflict Resolution support
Ownership for the control and compliance requirements for their process area (e.g. SOX, BP CORE etc.)
Supports the implementation of process changes through :
Attending the relevant IT&S Change Control governance (e.g. Nike, Keris etc.) where they will have at least an ‘Agree’ responsibility from a RAPID perspective. For some cases, it will be ‘Recommend’.
Develop and perform design deliverables/outputs/activities assigned to them. This includes conducting workshops, preparation of the materials required for the workshop or user engagement, engaging with their user community for assessment of process impacts and proposed process solution, defining and obtaining design approval for the KPI, updates to the EAM L4 processes and associated standard process knowledge assets including training materials, resolve defects and provide training

Human relations & contacts:
Work with their Global Process Owner (LT-1), across global and regional teams to ensure Process strategy & roadmap is aligned to the long & short term business objectives
Create the right level of engagement with Business & Functional RLT in the Operating Units to ensure alignment & support for the delivery of the OU Standardisation activities.
Work with operational leaders to ensure effectiveness of process design for their area
Create and manage set of relationships with internal & external stakeholders to create appropriate benchmarks and ensure learnings are shared within Lubricants & across (where appropriate).
Essential Education
Degree qualified or relevant equivalent experience
Essential experience and job requirements
Demonstrable deep experience of successfully designing, transforming and maintaining business process models in the area of and Order to Cash
Demonstrable practical (operational) experience in the area of customer service operations, including sales order entry and order management, customer services, integration with customer fulfilment/ logistics
Ability to appreciate BP’s modus operandi and the ability to engage, enthuse and bring something inspiring to BP Lubricants, whilst simultaneously fitting to the existing leadership group culturally
Adequate business acumen and advanced communication skills to be able to engage powerfully with diverse stakeholders and sell positively to them
Ability to work in a matrix environment, unparalleled positivity and a respectably high Emotional Quotient are vital
Ideally the experience of working within an advisory environment; they will both have delivered major transformation engagements and will have sold to board level stakeholders
Degree level qualification or equivalent (e.g. MBA, Accounting Qualifications etc.)
Other Requirements (e.g. Travel, Location)
Desirable criteria & qualifications
Experience of SAP systems implementation
Relocation available
Travel required
Yes - up to 25%
Is this a part time position?
About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.

The Downstream Segment is responsible for the supply and trading, refining, marketing and transportation of crude oil and petroleum products to wholesale and retail customers. We market our products in over 100 countries, operating primarily in Asia, Europe and North America but also in Australia, Africa and Central and South America.
Closing Date
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