HRSS Senior Administrator - Interview Booker (x2 Roles) . Job Reference: 1645769

Job ID: 693621
Location: Manchester
Category: Administration
Salary: Competitive + Benefits negotiable
Job Views:
Job Type:

Competitive + Benefits

Date when vacancy closes
5 May 2017

Business Area
Head Office

Area of Expertise


Vacancy Details

Disclaimer: Can all internal candidates applying for this role, please follow the internal application process.
Background to vacancy/ What is the purpose of the job? What do you need to achieve?
Upon completion of your interim appointment our intention would be for you to return to your previous role, where this is not possible the job that you return to will be at least the same level as the one you left
To provide an excellent Recruitment Administration Service to M & S employees and candidates, incorporating key Stakeholder management into day to day activities.
- Administration of interview booking for all Head Office and Retail Management candidates (RLB - RLF)
- Administration of new starter offers and contracts
- Administration of CVs
- Administration of new starters including keying onto Peoplesoft, bank details etc.
- Administration of new starter information emails
- Provide advice and resolve queries via telephone and e-mail communication
- Identify process and service improvements across HRSS
- Deliver complex and non-routine support activities effectively
- Delivers a high standard of customer service at all times
- Continually strive to improve standards of customer service
- Identify areas for improved efficiency and implement where required
- Keep up to date and ensure compliance with relevant HR and legislative policy
- Keep up to date with any process changes Maintain and update knowledge and case management tools as required
- Develop and maintain positive relationships with internal & external customers
- Deliver all work to required SLAs, service and quality standard
Technical skills/business skills required:
- Will be passionate about achieving deadlines and ensuring customer needs are met
- Adapts to changing priorities positively
- Has a clear plan to manage day to day activities
- Acts with pace to deliver high standards on time
- Remains effective in times of uncertainty
- Presents information clearly and concisely
- Motivates self and others to deliver for the business
- Understands and meets the needs of the customer
- Is open and positive about new ideas
- Implements improvements successfully in their role
- Will thrive on managing a varied workload
Key relationships and stakeholders:
- HRSS Team Specific Team Leaders
- HRSS Team Specific Head of Operations
- Team Specific Centres of Excellence
- Team Specific Business Partners
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