Capacity Analyst Planning & Dispatch
Region UK - West (North West, West Midlands & Wales)
Salary 21,601 plus excellent benefits package
Full time, permanent position
Location: Stockport (SK1 2GT)
To undertake the day-to-day execution of calling strategies, and maximise dialler utilisation and strategies to increase the profitability of the business, remaining committed to treating customers fairly.The Role
As Capacity Analyst you will manage the in-day workload for the dispatch teams and act as the first point of contact for any dialling enquiries linked to your area. You will set up dialling lists and new outbound campaigns in the UIP dialler, ensuring the dialler is running at maximum efficiency. Be accountable for the maintenance of campaigns - calling lists, filters, reports and list strategies in line with OFCOM regulations. You will identify routine system errors at the first point of contact to ensure an efficient and effective service to your customers.
Working for the Capacity Delivery Manager you'll provide relevant information to enable daily, weekly and monthly reviews of diallers to be conducted. You will provide key stakeholders with regular performance updates and notify them of irregular dialler, individual and/or departmental statistics - including highlighting potential risk areas.The Person
To be really successful in this role you will have experience of working with progressive and predictive diallers and knowledge of Microsoft Excel with the ability to create and maintain spreadsheets. You will have a sound knowledge of planning and dispatch business principles.
You will be detailed orientated with ability to multi-task in a fast paced, multi-function contact centre environment. Good written and verbal communication skills are a must as you will be relaying relevant and insightful performance information to stakeholders.
On top of a competitive salary, there is a performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few.The Company
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.